Cancellation policy
Purchase Options Cancellation Policy
This policy covers Subscribe & Save orders, such as Kiri's Haven Signature coffees and matcha delivered on a regular schedule.
Cancel, pause or skip anytime
- There's no minimum commitment and no cancellation fee.
- You can cancel, pause, skip a delivery or change how often you receive it at any time from your customer account on shop.kirishaven.com, or by emailing info@kirishaven.com.
- Make changes before your next billing date. Changes made after an order has been charged apply to the following delivery.
Orders already charged
Once a subscription order has been charged, it's processed like any other order. Kiri's Haven Signature products are made to order, so they can't be cancelled or returned once production starts, unless they arrive damaged, defective or wrong. See our Refund Policy for details.
Price changes
If the price of a subscription product changes, I'll let you know by email before your next charge, and you can cancel before it's billed.
Questions? Email info@kirishaven.com or call 508-488-4121.