REFUND & RETURNS POLICY
Our Products Are Made to Order
All products in our store are custom-produced on demand. Because of this, we do not accept general returns or exchanges for buyer's remorse or change of mind. All sales are final unless there is a verified issue with your order.
Damaged, Defective, or Wrong Items
If you receive a product that is damaged, defective, or incorrect, please contact us at info@kirishaven.com within 30 days of receiving your order. Include your order number and a clear photograph of the issue.
Once we review your claim, we will notify you of approval or rejection. If approved, we will offer:
Store credit toward a future purchase, or
A replacement shipped to you within 3–5 business days
We are unable to process claims submitted after 30 days of delivery.
Lost Orders
If your order has not arrived within 30 days of the estimated delivery date, please contact us at info@kirishaven.com within 30 days of that date so we can investigate with the carrier.
Non-Refundable Situations
We are unable to offer refunds, replacements, or store credit in the following situations:
The package was marked as delivered by the carrier to the address provided
The package was unclaimed or undelivered due to an incorrect or incomplete address
The package was rejected by customs or the recipient failed to pay import duties or taxes
The order was placed with incorrect shipping details that were not corrected before fulfillment
The product was discontinued or temporarily out of stock after the order was placed
Wrong Address / Returned Packages
If your package is returned to the fulfillment center due to an address issue, you will be responsible for reshipment costs. You must provide an updated address within 30 days of being notified, or the package may be discarded without further obligation.
